For the second consecutive year, Smartstream has been named Best AI Solution at the FTF News Technology Innovation Awards, organized by the Financial Technologies Forum (FTF). This year, the award was presented for Smart Agents.
Smart Agents represent a new generation of AI built on top of the Smart Reconciliations product suite (Corona, Aurora, and Air), designed to automate exception management in banking operations.
Unlike a traditional chatbot, SmartStream describes Smart Agents as Agentic AI – intelligent AI agents that:
- analyze the problem (for example, an unreconciled item),
- independently retrieve the required data from multiple systems,
- determine the appropriate course of action,
- execute the necessary steps,
- and involve a human only when approval or a decision is required.
Smart Agents are primarily designed for:
- Bank reconciliations
- Cash breaks
- Settlement exceptions
- Post-trade investigations
- Payment investigations
- Exception management across multiple systems
For more information about Smart Agents, click here.



